You have the right to cancel the contract within 14 days without giving any reason. During this time, you can do with the product everything what is reasonably necessary to evaluate the product. You can try the product out as you would do in a physical store. You can withdraw the product from the package unless the package includes a seal. Have you done more than was necessary to try the product, then we have right to charge for it. 

The withdrawal period will expire within 14 days after the day you or a third party designated by you other than the carrier, has received the product in possession. If you have ordered in one order more goods with different delivery times, the withdrawal period shall expire within 14 days after the day you received the final product or component.  The moment you have with us a steady supply of products are agreed, the withdrawal period shall expire 14 days after the day you or a third party designated by you, will get the first product physical possession. 

Please return the product as much as possible in the original packaging.


We only accept items return if:


  • Undamaged and unused

  • In the original wrapped

  • Include a completed return form

  • Postage prepaid

  • Return within 14 days sent 

Returns To Stores

You may return any items purchased at at LuckyTeam stores. Original shipping charges are non-refundable.

Returns Via Mail

Original shipping charges are non-refundable.

Return on your own

  • Fill out the return section of the invoice, including item # and reason code.

  • Repackage items and include the invoice in the package.

  • Send to address:

Global Palm Real Properties s.r.o.

V Jircharich 11/1265

11000 Praha 1

Czech Republic

  • Pay the postage to any delivery service of your choice.

  • For your protection, we recommend insure your return shipment.


In case of withdrawal you receive all payments, including delivery costs for the next shipment as soon as possible and no later than 14 days after you have indicated to want to make use of the withdrawal right back. We will pay you back with the same currency with which you paid it, unless you have another method with us is agreed.

You bear the costs for the return. We estimate that these costs within the Czech Republic will amount to a maximum of 200 CZK.